Returns Policy

We want you to be totally satisfied with our products and services.

There may be times when you need to return your instore or online purchase. Our Returns Policy is designed to assist you in returning your product.

We would like to remind you that the benefits given by our Returns Policy are in addition to other rights and remedies you may have under New Zealand consumer law.

When to return a product:

We offer you a replacement, credit or refund where products have a major failure, such as:

  •     When they are faulty
  •     Wrongly described
  •     Different from a sample shown to you; or
  •     Do not do what they are supposed to do

Where to return a product:

This includes products that carry a manufacturer’s warranty, which may need to be assessed by the manufacturer.
What information is needed to complete your return?

  •     Show your receipt
  •     Try to return the product in the same condition as it was purchased (including manuals, accessories and packaging).
  •     Provide us with any extra information we may need to process your return.

Your rights under the New Zealand Consumer Law:

This Returns Policy is in addition to the conditions and guarantees which are mandatory as implied by the Consumer Guarantees Act 1993 (NZ).X